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BOOKING TERMS & CONDITIONS

Please read the following terms and conditions carefully. You must not make any booking unless you understand and agree with the following terms and conditions. References to “us”, “we” and/or “our” in these booking terms and conditions shall mean Tower Lodge.
 

These terms and conditions apply to bookings you make with us over the phone, via chat, via email, in-person or online. 
 

We will rely on the authority of the person making the booking to act on behalf of any other traveller on the booking and that person will bind all such travellers to these terms and conditions.

Our Change and Cancellation Fees
Subject to your refund and remedy rights under the Australian Consumer Law, the following change and cancellations fees apply to our standard rate packages and bookings (including online bookings and bookings made over the phone, via chat, by email or in person). Please refer back to your confirmation received at the time of booking as special packages and rates will be marked as non-refundable in which the below does not apply. Please note that credit card fees are non-refundable.

  • Date changes or booking cancellations to confirmed bookings within 21 days of arrival will incur a 100% amendment/cancellation fee.

Refunds

Where applicable, refunds will be processed back to your original method of payment. Please note that credit card fees are non-refundable.

Prices

All prices are subject to availability and can be withdrawn or varied without notice. The prices quoted over the phone, via chat by email or in-person are subject to change thereafter. Availability can change at any time. 

To proceed with your reservation and secure your booking we require full payment.

Credit Card Fees

The following fees apply for credit card payments: 1% Visa Debit or Credit and Mastercard Debit or Credit, 2.5% Union Pay and 3.3% for American Express. There are no additional fees for EFTPOS, direct deposit or cash payments. Please note we do not accept Diners Club.

Special Requirements

Please advise any special requirements you may have for your travel arrangements such as special meals, room type or disabled access.

Governing Law

If any dispute arises between you and us, the laws of Australia will apply. You irrevocably and unconditionally submit to the exclusive jurisdiction of the courts of Australia, and waive any right that you may have to object to an action being brought in those courts.

Acknowledgement

You acknowledge that you are 18 years of age or older and that you understand and agree with the above Booking Terms and Conditions and our Privacy Policy.

Restaurant Cancellation Policy

A credit card guarantee is required to secure a reservation. Cancellation of your reservation within 48 hours, of failing to arrive for your reservation, will incur a charge of $50 per person for lunch reservations, and $100 per person for dinner reservations.

Terms and conditions are subject to change without notice.

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